Tag Archives: omni-channel

Bagged or boxed? JLL predicts the future of 13 retail categories

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The way shoppers value time, touch and money drives on- or off-line purchasing

Online retail sales will grow by an average of 15 percent annually through 2020 according to eMarketer. But, the rate at which online versus in-store sales occur will vary drastically by category. JLL’s latest report explores the tie between how shoppers value goods and the way 13 retail categories will be sold.

“Shoppers each have a unique value system for… Read More

5 Keys Ways to Keep Customers Coming Back

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Consumers1. EMBRACE THE OMNI-CHANNEL EXPERIENCE: More and more retailers are striving to build a true omni-channel experience that merges at-home, in-store and mobile commerce into one seamless experience. In other words, if a customer wants to view an item online, purchase it using their phone and pick it up in-store, they can do so in a smooth and effortless way. Omni-channel provides the… Read More

3 Questions Smart Retailers are Asking Themselves Now

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The three questions smart retailers are asking from JLL

1. Are we offering an omni-channel experience?

More and more retailers are striving to build a true omni-channel experience that merges at-home, in-store and mobile commerce into one seamless experience. In other words, if a customer wants to view an item online, purchase it using their phone and pick it up in-store, they can do so in… Read More

From Dock to Doorstop – the new retail race

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UPDATE ICSC New York: From E-bay’s one hour delivery service to Amazon’s futuristic proposed drone delivery, retailers are battling to gain competitive advantage by appealing to their customers’ need for  ‘insta-delivery’.

As the retail industry transitions its supply chain to an omni-channel model, demand is soaring for the real estate that supports this new paradigm.  A distinct real estate asset class tailored to e-commerce delivery has evolved. JLL has identified six newly-defined… Read More