Tag Archives: Shoppers

Experience Ambassadors Boost Consumer Engagement

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In August, JLL launched the Elevate the Experience webinar series aimed at making our property management teams Experience Ambassadors for their centers.

The first webinar started with the basics – What Is an Experience? It Starts at the Ring Road, went through big and small ways to enhance shoppers’ journeys from the moment they step on… Read More

Retail Workers of America, We Thank You

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JLL asked shopping center retailers, “What is the craziest thing you’ve seen a customer do during the holidays?” After reviewing the responses, we wish to extend our gratitude to each and every person on the front lines of commerce. You guys put up with a lot.

Top 4 Categories of Customer Craziness

You would be forgiven if you mistook these statistics for an Alcatraz cell block report. The top responses fell within… Read More