Tag Archives: Shoppers

What shoppers want and how retailers can deliver

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New JLL and Big Red Rooster study creates benchmarks for in-store experiences and ranks the top retailers; Apple takes top spot

Creating brand affinity has always been a top priority for retailers, but now retailers need new ways to build shopper satisfaction in-store. What makes shoppers content from the moment they walk through the door all the way to their purchase? JLL and Big Red Rooster evaluated 100 stores and surveyed… Read More

Craving insights? New trends in grocery

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Smaller and more focused stores

Smaller footprints have more opportunities in urban locations and in mixed use projects. Grocers like Aldi and Trader Joe’s benefit from the flexibility to take smaller spaces in vertically integrated projects. HyVee recently announced that while traditional-sized stores will still be rolled out, smaller format stores of… Read More

Experience Ambassadors Boost Consumer Engagement

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In August, JLL launched the Elevate the Experience webinar series aimed at making our property management teams Experience Ambassadors for their centers.

The first webinar started with the basics – What Is an Experience? It Starts at the Ring Road, went through big and small ways to enhance shoppers’ journeys from the moment they step on… Read More

Retail Workers of America, We Thank You

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JLL asked shopping center retailers, “What is the craziest thing you’ve seen a customer do during the holidays?” After reviewing the responses, we wish to extend our gratitude to each and every person on the front lines of commerce. You guys put up with a lot.

Top 4 Categories of Customer Craziness

You would be forgiven if you mistook these statistics for an Alcatraz cell block report. The top responses fell within… Read More